About US Sports Running
Who is US Sports Running for?
US Sports Running is designed for runners of all levels – from casual joggers to marathon enthusiasts. Our target customers are:
- Men and women looking for performance running shoes
- Runners needing specialized gear like reflective clothing, hydration packs, or running electronics
- Athletes seeking seasonal running accessories (gloves, headwear, etc.)
- Those who value fast, reliable delivery of quality running equipment
What’s your store style?
We maintain a performance-focused, runner-friendly approach with:
- Clear categorization of running-specific products
- Emphasis on technical features that enhance running performance
- Global shipping with local care from our Arizona headquarters
- Straightforward, no-nonsense product descriptions
Product Questions
How do I choose the right running shoes?
Our Running Shoes category offers specialized options for different needs:
- Kids Running Shoes: Lightweight options for young athletes
- Men’s Running Shoes: Performance footwear with various support levels
- Recommended Running Shoes: Our top picks for different running styles
Pro Tip: Replace your running shoes every 300-400 miles to maintain proper support and prevent injuries.
Do you offer seasonal running gear?
Yes! We carry seasonal essentials like:
- Winter: Running gloves, gilets, and jackets
- Summer: Hydration packs, lightweight shorts, and breathable headwear
- Year-round: Reflective gear for low-light conditions
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to get your gear to you:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after shipping
- Free Shipping (Orders $50+): Via EMS, arriving in 15-25 business days after shipping
Do you ship worldwide?
We ship globally to most countries, excluding some Asian and remote locations. During checkout, you’ll see if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s progress just like tracking your running route!
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of delivery if your gear doesn’t meet your expectations. Just like a bad running day shouldn’t discourage you, a less-than-perfect order shouldn’t slow you down.
How do I initiate a return?
Contact our customer service at [email protected] with your order details and reason for return. We’ll guide you through the process.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as proper footwear is to your running performance.
Account Questions
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page. We’ll email you instructions to reset it – getting you back on track faster than a tempo run!
Still have questions? Our customer service team – many of whom are runners themselves – are happy to help. Email us at [email protected].