At US Sports Running, we’re dedicated to keeping you moving forward – whether that’s on the track, trail, or through our seamless shipping and returns process. Here’s everything you need to know about getting your gear and what to do if it doesn’t meet your expectations.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

We offer two reliable shipping methods to get your running gear to you:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times may vary slightly for international orders outside North America and Europe. Some remote areas in Asia and other regions may not be serviceable.

Our Hassle-Free Returns Policy

We stand behind our products just like we stand behind runners worldwide. If your gear doesn’t meet your expectations, we’ll make it right.

Return Eligibility

  • Returns accepted within 15 days of delivery
  • Items must be unused, in original condition with all tags attached
  • Original packaging and proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Running Insoles (once removed from packaging)
  • Running Bras (if hygiene seal is broken)
  • Running Socks (if packaging is opened)
  • Any personalized or custom-made items

Step-by-Step Return Process

  1. Contact Us within 15 days by emailing [email protected] with your order number and return details
  2. Wait for Approval – Our team will review your request and send a Return Merchandise Authorization (RMA) number if approved
  3. Package Your Item – Securely pack the item in its original packaging with all tags attached
  4. Ship Your Return – Send to our returns center at:
    US Sports Running Returns
    4741 Dye Street
    Mesa, US 85205

    We recommend using a trackable shipping service as you’re responsible for return shipping costs.

  5. Receive Your Refund/Exchange – We’ll process within 3-5 business days after receiving your return

Refund Details

  • Refunds processed within 5-7 business days after we receive your return
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Your bank may take additional time to post the refund to your account

Exchange Policy

We’re happy to exchange items for different sizes or colors if available. For exchanges:

  • We cover shipping costs for replacement items
  • If your desired item is unavailable, we’ll issue a refund instead

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear US Sports Running Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Size/Color: [If applicable]
Reason for Return: [Please specify – wrong size, defective, etc.]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Questions?

Our customer service team is ready to help with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.

At US Sports Running, your satisfaction is our top priority – because when your gear performs, so do you.